Enterprise Risk Management at Polaris|Enterprise Risk Management|Case Study|Case Studies

Enterprise Risk Management at Polaris

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Case Details:

Case Code : ERMT-010
Case Length : 7 Pages
Period : 2003
Pub Date : 2003
Teaching Note :Not Available
Organization : Polaris
Industry : Information Technology (IT)
Countries : India

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

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Political Risks

Polaris believed that there was enough opportunity for the Indian software industry to continue to grow at impressive rates. But the company also recognized that future policies of the Indian government might have an impact on the company's growth.

Political instability in the domestic economy might affect Polaris' revenues. Liberalization policies, policies directed towards technology companies, policies related to foreign investment and/or currency exchange, all could change, resulting in an adverse impact on the business environment. Regional conflicts in South East Asia could disrupt the Indian economy and impair the company's operations.

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Civil unrest, military operations and hostilities between India and its neighboring countries and between neighboring countries themselves could affect the company's business operations...

Legal & Contractual Risks

Owing to the mission critical nature of most of the company's projects, client system failures caused at the site of implementation might cause clients to claim substantial damages against the company. While Polaris had taken efforts to limit the contractual liability arising out of such failures, client claims needed to be factored in appropriately, as they could damage Polaris' reputation and affect its revenues.

Polaris' problems in Indonesia were an indication of the type of unexpected risks, which could materialize.

On December 13, 2002, Arun Jain was arrested by Indonesian police in Jakarta following a complaint filed by a Polaris client, Bank Artha Graha, one of Indonesia's most respected private sector banks. Polaris had entered into a contract with the bank to provide services relating to central processing, disaster recovery and branch server relating network...

Other Risks

Polaris' infrastructure network was an integral part of the growth strategy. The ability to provide clients a 24x7 service depended on the infrastructure and its ability to operate smoothly, without any interruption...


Exhibit I: Polaris Sales by Geographic Area
Exhibit II: Polaris Clients, Revenues
Exhibit III: Polaris Operating Results
Exhibit IV: Financials of Pre-Merger Polaris, Orbitech and the Merged Entity
Exhibit V: Polaris Software Development Facilities


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