Employee Training and Development at Motorola
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Case Details:
Case Code : HROB067
Case Length : 17 Pages
Period : 1980 - 2004
Pub Date : 2005
Teaching Note :Not Available
Organization : Motorola
Industry : Telecom
Countries : USA
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Excerpts
Training and Development Initiatives
The Initial Efforts
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Motorola had started training its employees' way back in the 1920s, and the
importance of training continued to grow. Till the early 1980s, Motorola had its
own standard employee development activities in which training was the key
element.
During those days, when people were recruited for manufacturing, the company
looked for three essential qualities in the employees - the communication and
computational skills of a seventh grader; basic problem solving abilities both
in an individual capacity and as a team player; and willingness to accept work
hours as the time it took to achieve quality output rather than regular clock
hours.
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The quality of the output was the primary consideration for
Motorola, and employees were expected to make full efforts to achieve quality.
Most of the employees learned their job through observing the seniors at work
and learning through the trial and error method. The training lessons imparted
to them involved techniques to improve their communication skills and sharpen
their calculation skills...
The Motorola University
After conducting various training experiments that spanned a few decades,
Motorola came to understand that training involved more than designing and
implementing one particular program for a set of employees. To keep
improving performance, training should be a continuous learning process
involving each and every person in the organization. Normally, training was
an ad hoc measure, whereas education gave the recipient a vision. Education
was viewed as an investment rather than a cost. Therefore, Motorola decide
to elevate MTEC to the status of a university in 1989...
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Focus on e-Learning
Motorola University created a new internal institute named College
of Learning Technologies (CLT) to develop educational delivery
systems through satellite, Internet and virtual classrooms.
This department was responsible for providing innovative learning
via virtual classrooms, online experiences, use of CD-ROMS and
through multimedia such as video and satellite conferences. The
university placed a large selection of courses and training
materials on its intranet , available around the world at any time
to its employees... |
Exhibits
Exhibit I: Highlights of the Five-Part Curriculum
Exhibit II: List of Courses Offered by Motorola University
Exhibit III: Executive Education Profile of Motorola in the 1990s
Exhibit IV: A Brief Note on Kirkpatrick Evaluation Levels
Exhibit V: Motorola's Individual Dignity Entitlement Program
Exhibit VI: Highlights of Motorola's Self-Directed Learning Program
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