Disney Parks: Aligning New-Hire Training with DEI

Disney Parks: Aligning New-Hire Training with DEI
Case Code: HROB254
Case Length: 8 Pages
Period: 2016-2022
Pub Date: 2023
Teaching Note: Available
Price: Rs.400
Organization: The Walt Disney Company
Industry: Media
Countries: United States
Themes: Training & Development, Diversity and Inclusion, HR Policy,Managing Diversity
Disney Parks: Aligning New-Hire Training with DEI
Abstract Case Intro 1 Case Intro 2 Excerpts


The case describes Disney’s Four Keys of Safety, Courtesy, Show, and Efficiency that had formed the core set of values for the company for over 60 years. Every aspect of training and operations was aligned to the four keys so that it would make it easy for Cast Members to understand and evaluate what they should do in different situations and provide the best guest service possible at all times. Next, the case describes in detail the various employee training programs and the post-training evaluation used.

The case then looks at the various changes Disney had to make in its training programs after the addition of the fifth (inclusion) key. To better reflect the inclusion key, the company made changes to its Disney Look guidelines, and also put in place additional training modules on antiracism. However, its efforts to change its culture through the company’s training programs and thereby promote an inclusive environment, earned it criticism from various quarters, including from its own employees. The case ends with Disney’s hope that it would continue to provide the best of its guest service by making employees active participants in the enhanced and effective training and development programs.


The case is structured to achieve the following teaching objectives:

  • Examine the importance of educating new employees about company culture
  • Recognize the need for employee cross-training in large organizations
  • Describe the importance of evaluating corporate training effectiveness
  • Assess the need to quickly align training programs with changes in strategic vision
  • Examine how a new anti-racism training program is implemented



Training and development; Employee training; Continuous training; On-the-job training; Cross-training; Training evaluation; Diversity & inclusion

Buy this case study (Please select any one of the payment options)

Price: Rs.400
Price: Rs.400
PayPal (9 USD)

Custom Search