Attrition in Indian IT Sector: What Went Wrong?

Attrition in Indian IT Sector: What Went Wrong?
Case Code: HROB255
Case Length: 8 Pages
Period: 2021-23
Pub Date: 2023
Teaching Note: Available
Price: Rs.300
Organization: Infosys Limited
Industry: Technology & Communications
Countries: India
Themes: Talent Management, Employee Benefits, Career Management,Employee Development
Attrition in Indian IT Sector: What Went Wrong?
Abstract Case Intro 1 Case Intro 2 Excerpts


Initiatives by Indian IT Companies

Indian IT companies such as Infosys , HCLTech , TCS , Tech Mahindra , and Wipro began taking various measures to control their attrition rates, especially in the job areas pertaining to artificial intelligence, blockchain, digital, data science, machine learning, and cloud computing..

Road Ahead

The Indian IT industry was grappling with high employee attrition especially for digital tech talent during and post Covid-19 pandemic, led by the gap between demand and supply. Many companies made changes to their strategies and adopted new practices to deal with the challenges arising due to attrition rates..


Exhibit I: Attrition Rates (2011-2021)
Exhibit II: Employees Quitting Trend
Exhibit III: Terms and Condition of Non-Compete Clause

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