Knowledge Management Practices at Toyota Motors|IT and Systems|Case Study|Case Studies

Knowledge Management Practices at Toyota Motors

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

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Case Details:


Case Code : ITSY048 For delivery in electronic format: Rs. 500;
For delivery through courier (within India): Rs. 500 + Shipping & Handling Charges extra


Case Length : 19 Pages
Period : 1943-2005
Pub Date : 2005
Teaching Note : Available
Organization : Toyota
Industry : Automobiles
Countries : Japan


The case discusses the various Knowledge Management (KM) practices at Toyota Motors, the world's most profitable automobile company.

It also describes how Toyota enables wide knowledge sharing not just within the organization but also across its supply chain.

It details the practices that make Toyota a true learning organization. It further explores the role of traditional organizational practices in the company's KM efforts.

The case concludes with a discussion on how KM has contributed to Toyota's exemplary performance

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Examine the KM practices adopted by a large and successful company.

Explore the areas of application of KM and the benefits it can confer.

Analyze the role of organizational culture in the success of KM efforts.


  Page No.
Knowledge as Power 1
Background Note 2
Knowledge Management at Toyota 3
Delivering Value to the Customer 12
The Returns 13
Exhibits 14


Toyota Motor Corporation, Knowledge Management, organizational learning, Toyota Production System, DaimlerChrysler, Toyota Global Knowledge Centre, Kaizen, Volkswagen, General Motors, Ford, Kanban, JIT manufacturing system, Supply Chain, e-Learning, Prius project

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