Knowledge Management Practices at Toyota Motors
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Please note:
This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.
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Case Details: |
Price: |
| Case Code |
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ITSY048 |
For delivery in electronic format: Rs.
500;
For delivery through courier (within India): Rs. 500 + Shipping & Handling Charges extraThemes
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| Case Length |
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19 Pages |
| Period |
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1943-2005 |
| Pub Date |
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2005 |
| Teaching Note |
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Available |
| Organization |
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Toyota |
| Industry |
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Automobiles |
| Countries
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Japan |
Abstract:
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The case discusses the various Knowledge Management (KM)
practices at Toyota Motors, the world's most profitable automobile company.
It also describes how Toyota enables wide knowledge sharing not just within the
organization but also across its supply chain.
It details the practices that make Toyota a true learning organization. It
further explores the role of traditional organizational practices in the
company's KM efforts.
The case concludes with a discussion on how KM has contributed to Toyota's
exemplary performance
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Issues:
» Examine the KM practices adopted by a large and successful company.
» Explore the areas of application of KM and the benefits it can confer.
» Analyze the role of organizational culture in the success of KM efforts.
Contents:
Keywords:
Toyota Motor Corporation, Knowledge Management,
organizational learning, Toyota Production System, DaimlerChrysler, Toyota
Global Knowledge Centre, Kaizen, Volkswagen, General Motors, Ford, Kanban, JIT
manufacturing system, Supply Chain, e-Learning, Prius project
Knowledge as Power
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