Knowledge Management Practices at Toyota Motors

Knowledge Management Practices at Toyota Motors
Case Code: ITSY048
Case Length: 19 Pages
Period: 1943-2005
Pub Date: 2005
Teaching Note: Available
Price: Rs.500
Organization: Toyota
Industry: Automobiles
Countries: Japan
Themes: Information Technology
Knowledge Management Practices at Toyota Motors
Abstract Case Intro 1 Case Intro 2 Excerpts


The case discusses the various Knowledge Management (KM) practices at Toyota Motors, the world's most profitable automobile company.

It also describes how Toyota enables wide knowledge sharing not just within the organization but also across its supply chain.

It details the practices that make Toyota a true learning organization. It further explores the role of traditional organizational practices in the company's KM efforts.

The case concludes with a discussion on how KM has contributed to Toyota's exemplary performance.


  • Examine the KM practices adopted by a large and successful company
  • Explore the areas of application of KM and the benefits it can confer
  • Analyze the role of organizational culture in the success of KM efforts



Toyota Motor Corporation, Knowledge Management, organizational learning, Toyota Production System, DaimlerChrysler, Toyota Global Knowledge Centre, Kaizen, Volkswagen, General Motors, Ford, Kanban, JIT manufacturing system, Supply Chain, e-Learning, Prius project

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