Google +: Google's Ultimate Attempt at Social Networking?|IT and Systems|Case Study|Case Studies

Google +: Google's Ultimate Attempt at Social Networking?

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

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Case Details:


Case Code : ITSY067 For delivery in electronic format: Rs. 400;
For delivery through courier (within India): Rs. 400 + Shipping & Handling Charges extra


Managing Networked Businesses/ Service Marketing/ Competition
Case Length : 15 Pages
Period : 2011
Pub Date : 2012
Teaching Note : Available
Organization : Google Inc.
Industry : Social Media
Countries : Global


The case is organized into different sections. The first section is about the background and history of Google and the introduction of Google +. The next section is about the social networking market and the top players in it, followed by Google's previous attempts at social networking. It then talks about the various features of Google +, the initial response to it, and the response by the competitors. The case focuses on understanding the growing importance of social networking websites for the advertisers as well as their growing popularity among people over the world using the story of Google - the search engine and Internet giant as a struggling player in the social networking arena, trying to compete against established players like Facebook and Twitter.

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The case also highlights the previous unsuccessful attempts by Google with its 'Buzz' and 'Wave', to understand why they did not do well. The questions that this case puts forward are whether Google has a real chance of succeeding this time with its Google + and whether it had finally got its attempt right. This case is designed for MBA level students, and is intended to be a part of the IT & Systems/ Services Marketing curriculum. This case is also suitable for Strategy...


Understand the scene of social networking websites and the competition existing there.

Understand the issues and challenges in managing networked businesses.

Understand whether social networks are a 'winners take all' market.
Understand how network markets are different from other markets.
Discuss the strategies of Google regarding entry into the field of social networking and how they learned from their previous mistakes.
Compare Google + with existing players to understand where it is better or worse.
Discuss the chances of Google’s success with Google + and its possible future.


  Page No.
Introduction 1
Background Note 2
Social Networking 2
Twitter 3
Facebook 3
Orkut 4
Wave 5
Buzz 5
Google +: Yet Another Attempt 5
Circles 6
Sparks 6
Hangouts 7
Huddle 7
Initial Response to Google + 7
The Other View 8
Response by Competitors 9
Can it Maintain the Momentum? 10
Exhibits 11


Competition, Managing networked businesses, Strategy, Social networking, Social media, Microblogging, Google +, Facebook, Linkedin, Twitter, Orkut, Wave,Buzz

Introduction - Next Page>>


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