Mitsui Adopts Collaboration Tools Offered by Microsoft

Mitsui Adopts Collaboration Tools Offered by Microsoft
Case Code: ITSY113
Case Length: 9 Pages
Period: 2016-2018
Pub Date: 2020
Teaching Note: Available
Price: Rs.300
Organization : Mitsui & Co. Ltd
Industry :General Business
Countries : Japan
Themes: Digital Transformation/ Collaboration/ Digital Strategy/Digital Ecosystem
Mitsui Adopts Collaboration Tools Offered by Microsoft
Abstract Case Intro 1 Case Intro 2 Excerpts


In 2016, Mitsui & Co. (Mitsui), a general trading company headquartered in Tokyo, Japan, experienced its first ever consolidated loss. This loss prompted the company to devise a Medium-term Management Plan in 2017 to deal with these challenges. The plan focused on four key initiatives to be achieved by 2020 and those initiatives were based on the two pillars of “work-style innovation” and “digital transformation.” Mitsui wanted a platform for communication and collaboration that could link the information and technologies of its employees working in 66 countries and regions around the world. For the purpose, it used various teamwork and collaboration tools provided by Microsoft and saw positive results in the organization.


The case is structured to achieve the following teaching objectives:

  • Bring forward the benefits of teamwork and collaboration systems in organizations.
  • Understand some of the tools and technologies for collaboration and teamwork.



Digital Transformation, IT Infrastructure, Microsoft 365, Collaboration Tools, Mitsui, Business Transformation, digital technology, Competitive IT Strategy, work-style innovation, Paperless Operations

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