Knowledge Management Initiatives at IBM

Case Studies | Case Study in Business, Management, Operations, Strategies Case Studies

ICMR HOME | Case Studies Collection

Case Details:

Case Code : ITSY062
Case Length : 20 Pages
Period : 1994-2009
Pub Date : 2009
Teaching Note :Not Available
Organization : IBM
Industry : Information Technology / Software Services
Countries : USA

To download Knowledge Management Initiatives at IBM case study (Case Code: ITSY062) click on the button below, and select the case from the list of available cases:

Price:
For delivery in electronic format: Rs. 400;
For delivery through courier (within India): Rs. 400 + Shipping & Handling Charges extra

» IT & Systems Case Studies Collection
» IT and Systems Short Case Studies
» View Detailed Pricing Info
» How to Order this Case
» Business Case Studies
» Area Specific Case Studies
» Industry Wise Case Studies
» Company Wise Case Studies

Custom Search

Please note:

This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

Chat with us

Strategic Management Formulation, Implementation, & Control, 12e

Please leave your feedback

<< Previous

Excerpts

Background Note

In 1914, Thomas J. Watson Sr. (regarded as the father of modern IBM) joined Computing, Tabulating and Recording Company (CTR) as general manager. When CTR's chairman, George W. Fairchild, died, Watson took control of the company. He renamed it 'International Business Machines' in 1924...

KM at IBM

IBM's KM strategy consisted of turning the company into a leading knowledge management based company, using technology for sharing knowledge, and building the required IT infrastructure. The main objective of the KM framework was to facilitate knowledge sharing and collaboration among employees...

IT and Systems Case Studies | Case Study in Management, Operations, Strategies, IT and Systems, Case Studies

Generating and Sharing Knowledge

The knowledge generated in IBM could be broadly classified as operational data, knowledge assets, intellectual capital, research & analysis, information obtained from the intranet, and the information available from the Internet. The information was obtained from projects carried out in IBM and the details of projects formed on the basis of knowledge sharing...

The Benefits

KM helped IBM in increasing efficiency by the reuse of captured assets and by the transfer of knowledge to improve the skills of employees. It helped the company innovate by bringing in the employees across time and geographic boundaries to share ideas...

Exhibits

Exhibit I: IBM - Business Segments
Exhibit II: On Demand Workplace
Exhibit III: Screenshot of Blue Pages
Exhibit IV: IBM - Global Innovation Outlook
Exhibit V: On Demand Workplace - Connecting Employees

Custom Search

Marketing Financial Products
ICMR Textbooks Collection

Case Studies in Finance Volume-IV

Case Volumes Collection

Case Studies in Finance Vol III

Case Study Volumes Collection