Knowledge Management Initiatives at IBM

Case Studies | Case Study in Business, Management, Operations, Strategies Case Studies

ICMR HOME | Case Studies Collection

Case Details:

Case Code : ITSY062
Case Length : 20 Pages
Period : 1994-2009
Pub Date : 2009
Teaching Note :Not Available
Organization : IBM
Industry : Information Technology / Software Services
Countries : USA

To download Knowledge Management Initiatives at IBM case study (Case Code: ITSY062) click on the button below, and select the case from the list of available cases:

Price:
For delivery in electronic format: Rs. 400;
For delivery through courier (within India): Rs. 400 + Shipping & Handling Charges extra

» IT & Systems Case Studies Collection
» IT and Systems Short Case Studies
» View Detailed Pricing Info
» How to Order this Case
» Business Case Studies
» Area Specific Case Studies
» Industry Wise Case Studies
» Company Wise Case Studies

Custom Search

Please note:

This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

Chat with us

Strategic Management Formulation, Implementation, & Control, 12e

Please leave your feedback

<< Previous

Introduction Contd...

Commenting on the winners, Rory Chase, Managing Director of Teleos, which administers the MAKE program, said, "These organizations have been recognized as global leaders in effectively transforming enterprise knowledge into wealth creating ideas, products, and solutions.

They are building portfolios of intellectual capital and intangible assets which will enable them to outperform their competitors now and in the future." ⁵

IBM had won the KMWorld Awards in 2005 too, in the KM Reality category⁶.

IT and Systems Case Studies | Case Study in Management, Operations, Strategies, IT and Systems, Case Studies

The winners were chosen from among 120 nominees by a panel comprising analysts, vendors, and employees of KMWorld magazine.

On choosing IBM, KMWorld reported, "In years past, we've recognized customers that have implemented a solution, but this time around we acknowledged a vendor for its internal knowledge management (KM) program, because in this particular case it has resulted in significant benefits to all its customers."⁷ IBM's KM initiatives date back to the early 1990s, when the company was reorganized under Louis Gerstner (Gerstner). He brought in several changes in the company, and at that time, the company started paying attention to KM. IBM used KM as a means to bring about transformation and turn the business around. The KM program in the company facilitated exchange of knowledge within the company among the different business units...

Excerpts >>

5] 2007 Global Most Admired Knowledge Enterprises (MAKE) Report.
6] The awards were presented in two categories, KM Reality and KM Promise. The KM Reality category recognized organizations that had been using the KM program for a minimum of two years and had achieved benefits by implementing KM practices and processes. The KM Promise award was given to companies that provided innovative technology solutions to integrate KM into business process.
7] Hugh McKellar, "KMWorld Award Winners," KMWorld, January 01, 2006.

Custom Search

Marketing Financial Products
ICMR Textbooks Collection

Case Studies in Finance Volume-IV

Case Volumes Collection

Case Studies in Finance Vol III

Case Study Volumes Collection