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Solution Exchange: Knowledge Management Initiative at UNDP

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Case Details:

Case Code : ITSY063
Case Length : 21 Pages
Period : 2005-2009
Pub Date : 2009
Teaching Note :Not Available
Organization : UNDP
Industry : Social Development / NGO
Countries : India, Indonesia

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

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"Development practitioners bring in their knowledge in public domain and connect with peers in government, NGOs, donor agencies, private sector, research institutes, and academia. The idea is to leverage India's knowledge pool so that no one has to reinvent the wheel."1

- Shubhangi Sharma, Resource Person, Education Community, UN Solution Exchange, in July 2009.

"It's [Solution Exchange] the use of technology with a social purpose" 2

- Monica Raina, National Coordinator, Solution Exchange in India, in July 2006.


On February 13, 2009, Solution Exchange (SE) Indonesia was launched by the Indonesian President, Susilo Bambang Yudhoyono (Yudhoyono), at Jakarta at the United Nations (UN) presentation at the Coordination Forum for Aceh and Nias (CFAN)3 exhibition. SE was the knowledge management (KM) initiative of the United Nations Development Program (UNDP).

In SE, members could interact through a virtual forum, raise issues, share problems, and seek answers to any queries they might had. The virtual communities in SE also exchanged and shared knowledge through interactive (face-to-face) forums such as workshops, meetings, and seminars.

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Solution Exchange: Knowledge Management Initiative at UNDP - Next Page>>

1] "UN Platform to Share Knowledge,", July 27, 2009.
2] Barkha Shah, "Solution eXchange Connecting People in India,", June 07, 2006.
3] CFAN is an annual forum, bringing together all partners -- donor agencies, local and international NGOs, local and central government and other stakeholders -- working in reconstruction to discuss collective progress and challenges impeding recovery. The first CFAN was held in October 2005 (Source:

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