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Solution Exchange: Knowledge Management Initiative at UNDP

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

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Case Details:


Case Code : ITSY063 For delivery in electronic format: Rs. 300;
For delivery through courier (within India): Rs. 300 + Shipping & Handling Charges extra


Knowledge Management
Case Length : 21 Pages
Period : 2005-2009
Pub Date : 2009
Teaching Note : Not Available
Organization : UNDP
Industry : Social Development / NGO
Countries : India, Indonesia


The case examines Solution Exchange (SE), the knowledge management (KM) initiative of United Nations Development Program (UNDP). UNDP's SE initiative was first launched in India in 2005. SE in India comprised of 12 Communities of Practice (CoP) - education, AIDS, climate change, decentralization, disaster management, food & nutrition security, gender, maternal & child health, and Information & Communication Technologies (ICT) for development, microfinance, water, work & employment. Through these CoPs, members could interact through a virtual forum, discuss issues and share problems. SE was successful in encouraging knowledge sharing by bringing together frontline workers, the experts and also the policy makers.

IT and Systems Case Studies | Case Study in Management, Operations, Strategies, IT and Systems, Case Studies

As of October 2009, apart from India, SE was also implemented in Bhutan, Thailand, Indonesia and Russia. The case details the implementation of SE initiative in India and analyzes its benefits. It ends with a discussion on the challenges faced by UNDP to scale-up the SE initiative.


Analyze the KM initiatives of UNDP.

Study the rationale for implementing the SE initiative.

Understand the use of various information and communication technologies (ICTs) in implementing the SE initiative.

Examine the benefits of implementing the SE initiative.

Discuss the challenges faced by UNDP to scale-up the SE initiative in other developing countries.


  Page No.
Introduction 1
About UNDP 2
KM at UNDP 4
Solution Exchange in India 5
Solution Exchange in Other Countries 7
The Benefits 4
The Road Ahead 9
Exhibits 10


Solution Exchange, United Nations Development Program, Communities of Practice, Information & Communication Technologies, Good Governance, Millennium Development Goals, Democratic Governance, Poverty Reduction, Crisis Prevention and Recovery, Energy and Environment, SURF System, Global Knowledge Network, Knowledge on Demand, Decentralization Community, National AIDS Control Organization, Knowledge Repository, Social Networking, Teamworks, Knowledge Networks, Millennium Development Goals

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