The Changing Face of the Information Systems at Toyota

The Changing Face of the Information Systems at Toyota
Case Code: ITSY115
Case Length: 17 Pages
Period: 1960-2020
Pub Date: 2020
Teaching Note: Available
Price: Rs.500
Organization: Toyota Motor Corporation
Industry: Automotive
Countries: Japan
Themes: Information Systems, Management of Information Systems, Technology Strategy,Enterprise Systems
The Changing Face of the Information Systems at Toyota
Abstract Case Intro 1 Case Intro 2 Excerpts


In August 2020, Japanese multinational automotive manufacturer Toyota Motor Corporation (TMC), announced a deal with Amazon Web Services (AWS) to develop a Mobility Services Platform that would help manage and monetize data gathered from TMC’s global vehicle fleet. The new platform was expected to enable TMC to process and analyze data that could be used to develop vehicle services from ride and car sharing to behaviour-based insurance and maintenance notifications.

Through the years, TMC had employed several Information Systems (IS) in its production process and sales and distribution networks to provide better products and services to its customers. TMC standardized all business application systems and made good use of information. It was one of the first automobile organizations to utilize multiple Management Information Systems (MIS) to address various Information Technology (IT) related issues.

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