Change Programs and their Implementation
Case Code: INS022
Case Length: 03 Pages
Pub Date: 2003
Teaching Note: Available
Abstract Case Intro
The case examines the various problems that arise while implementing a change program in an insurance organization.
It discusses the process of adapting to change and the role of the management in making the change program successful. The case also deals with the issue of resistance to change and the role of an external entity (a consultancy firm) in minimizing it.
- Understand the problems associated with implementing a new technology in insurance organizations
- Discuss the possible reasons of resistance to change from employees
Problems, Implementing, Change Program, Insurance, Adapting Change, Management Change Program, External Entity
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