Balanced Scorecard - A Performance Support System
Case Code: INS039
Case Length: 03 Pages
Pub Date: 2003
Teaching Note: Available
Abstract Case Intro
The case focuses on the need for performance measurement to assess the current performance of an organization and identify steps for improving it. It examines the use of a balanced scorecard for measuring and communicating organizational performance.
The case also discusses the difference between the use of the balanced scorecard for assessing the performance of corporate strategy and the performance of business unit strategy.
The case also throws light on the various benefits that can accrue to a company through the use of the balanced scorecard.
- Understand the need for performance measurement in an organization
- Understand the role of the balanced scorecard as a performance measurement tool
Performance Measurement, Current Performance, Balanced Scorecard, Organizational Performance, Assessing Performance, Corporate Strategy, Business Unit Strategy
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