Airtel - Positioning (And Repositioning)

            
 
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Case Details:

Case Code : MKTG037
Case Length : 12 Pages
Period : 1990 - 2003
Pub Date : 2003
Teaching Note : Available
Organization : Bharti Cellular Limited
Industry : Cellular
Countries : India

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.



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From 'Touch Tomorrow' to 'Live Every Moment' Contd...

Bharti's massive media expenditure plans were no surprise, considering the fact that it was the largest cellular telecom company in the country - reaching over 600 million people in 16 (out of 29) states of India.

The company posted revenues of Rs 8.48 billion and a net loss of Rs 1 billion in the financial year 2000-01. The Airtel brand (and the pre-paid card service brand, Magic) had top-of-the-mind recall amongst cellular phone users and enjoyed a leadership position in most markets.

Industry observers primarily attributed it to Bharti's strong brand building and positioning strategies.

Marketing Management Case Studies | Case Study in Management, Operations, Strategies, Marketing Management, Case Studies

Background Note

Sunil Bharti Mittal (S.B. Mittal) laid the foundations of the New Delhi based Bharti Group in the 1970s with a small bicycle-parts business. In 1985, he entered the telecom business by establishing Bharti Telecom Limited (BTL) that manufactured telephonic equipment.

In the same year, BTL entered into technical collaboration with Siemens AG (Germany) for manufacturing electronic push button telephones. BTL also signed an agreement with Takacom Corporation (Japan) for manufacturing telephone answering machines. Over the years, BTL tied up with leading telephone equipment manufacturers from countries such as South Korea and US.

The group entered the telecommunication (telecom) industry during the early-1990s (Refer Exhibit I and II for a note on the Indian cellular telephony industry). Bharti Tele-Ventures, a part of Bharti group, offered various telecom services such as fixed line, cellular, V-SAT and Internet services.

The operations of Bharti Tele-Ventures were run by four wholly owned subsidiaries. These were Bharti Cellular Ltd. (Cellular), Bharti Telenet Ltd. (Access), Bharti Telesonic Ltd. (Long Distance) and Bharti Broadband Networks Ltd. (Broadband Solutions). The flagship services of the Bharti group included Airtel (cellular), Mantra (Internet Services) and Beetel (telephone instruments)...

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