Introduction to Organizational Behavior


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Pages : 484; Paperback;
210 X 275 mm approx.

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Pages : 271; Paperback;
210 X 275 mm approx.


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Introduction to Organizational Behavior, Management Textbook, Workbook

Diversity and Ethics : Chapter 4

Modern organizations have a very diverse workforce. In an organization, diversity can be defined as the presence of employees who differ from each other in terms of age, gender, ethnicity or education. There are various approaches for managing diversity. These approaches can be applied at the individual level or at the organizational level. The 'individual' approaches to managing diversity include 'learning' and 'empathy.' The organizational approaches include testing, training, mentoring and the use of alternative work schedules.

Since most organizations have to employ a diverse workforce, they must strive to develop into multicultural organizations. A multicultural organization is one which is determined to eliminate all forms of social oppression within it and includes members of various cultural and social groups in the decision-making process. Such an organization acknowledges the contributions of people of various cultural and social groups, and reflects their interests in its mission, operations, products or services. An organization progresses through various stages before it develops into a multicultural organization. These include the exclusionary organization, the club organization, the compliance organization, the affirmative action organization, and the redefining organization. A truly multicultural organization aims at eliminating all forms of social inequities and involves members from diverse groups when taking decisions that are crucial for the survival and growth of the organization. Ethics is concerned with moral issues and choices and deals with right and wrong behavior. In recent times, the importance of ethics has increased considerably in the study of OB. Many factors in the cultural, organizational and external environment influence ethical behavior.

The major ethical issues that organizations have to address are sexual harassment, discrimination in pay and promotion, and the right to privacy. Sexual harassment at the workplace refers to unwelcome sexual advances, requests for sexual favors and other verbal or physical conduct which can be construed to be of a sexual nature.

The issue of pay and promotion discrimination addresses the fact that women and minorities do not receive pay and promotion opportunities on par with men. Getting personal information through the use of computer technology, and mandatory drug testing and controlling the lifestyles of employees are regarded as a violation of the privacy of employees. Organizations should try to address these ethical issues and develop a work environment which allows people from various groups to work together to achieve organizational goals.

Chapter 4 : Overview

Concept and Nature of Diversity
Managing Diversity in Organizations
Creation of Family-Friendly Workplaces
Providing Diversity Training to Employees
Developing Mentoring Programs for Employees

Individual and Organizational Approaches to Managing Diversity

Individual Approaches
Organizational Approaches

Developing the Multicultural Organization
Ethics and Ethical Behavior in Organizations
Sexual Harassment
Pay and Promotion Discrimination
Employee Privacy Issues