Introduction to Organizational Behavior


ICMR India ICMR India ICMR India ICMR India RSS Feed

Img: 1 2 3


Pages : 484; Paperback;
210 X 275 mm approx.

Detail Table of Contents

Click below to view
HTML           PDF

Pages : 271; Paperback;
210 X 275 mm approx.


Textbook Price: Rs. 900;
Workbook Price: Rs. 700;
Available only in INDIA

Buy Now

Please allow 5 to 10 days for delivery.

Introduction to Organizational Behavior, Management Textbook, Workbook

Understanding Organizational Behavior : Chapter 1

Organizational behavior is the study and application of knowledge about how people as individuals and as groups act within organizations. It can be defined as the understanding, prediction and management of human behavior in organizations. OB is related to other disciplines like Organizations Theory, Organization Development and Personnel/Human Resources Management.

Henry Mintzberg classified management roles depending on the extent of interpersonal relationships, the transfer of information and decision-making involved in the job. Managers need certain skills and competencies to successfully achieve their goals. The most significant management skills are the technical, human and conceptual skills. People develop generalizations by observing, sensing, asking and listening to various people around them. They use these generalizations to explain or predict the behavior of others. A systematic approach to the study of behavior will bring to light important facts and relationships that provide the basis for more accurate understanding, prediction and control of behavior. It is important to know how a person perceives a situation to predict his behavior. There are differences as well as consistencies that can be seen in people's behavior. An overall model of organizational behavior can be developed on the basis of three theoretical frameworks. They are the cognitive, behavioristic and social learning frameworks. The cognitive approach gives more credit to people than the other approaches and is based on the expectancy, demand and incentive concepts.

Edward Tolman has made significant contributions to this approach. Behavioristic framework focuses on observable behaviors. Ivan Pavlov and John B.Watson were the pioneers of the behavioristic theory. They explained human behavior on the basis of the connection between stimulus and response. The social learning approach incorporates the concepts and principles of both the cognitive and behavioristic frameworks. In this approach, behavior is explained as a continuous reciprocal interaction between cognitive, behavioral and environmental determinants.

The organization behavior model (S, O, B, C) has incorporated the best aspects from the three frameworks of human behavior. In this model, the letters S, O, B, C represent situation, organism, behavior and consequences, respectively. In modern times, managers confront many challenges and opportunities. The greatest challenges among all of them are the result of environmental changes occurring due to globalization, information technology, total quality, and diversity and ethics. OB models help managers to face these challenges and take appropriate actions. The four models of OB are the autocratic model, the custodial model, the supportive model and the collegial model. The autocratic model is based on power. It works well especially in times of an organizational crisis.

The custodial model of OB takes into consideration the security needs of employees. A custodial environment gives a psychological reassurance of economic rewards and benefits. The supportive model of OB seeks to create supportive work environment and motivate employees to perform well on their job. In the collegial model, the management nurtures a feeling of partnership with its employees, and makes the employees feel themselves as an asset to the organization.

Chapter 1 : Overview

Definition of Organizational Behavior
Management Roles
Interpersonal Roles
Informational Roles
Decision Roles

Management Skills
Technical Skills
Human Skills
Conceptual Skills

Consistency Vs Individual Differences
Theoretical Framework
Cognitive Framework
Behavioristic Framework
Social Learning Framework
A Model of Organization Behavior

Challenges and Opportunities for Organizational Behavior
The Creation of a Global Village
Adapting to Different People
Improving Quality and Productivity
Improving People Skills
Management Control to Empowerment
Stability to Flexibility
Improving Ethical Behavior

Environmental Challenges: Globalization Information Technology, Total Quality, and Diversity and Ethics
Models of Organizational Behavior
The Autocratic Model
The Custodial Model
The Supportive Model
The Collegial Model