Legal Process Outsourcing: India's Low Cost Advantage

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Case Details:

Case Code : ECON031
Case Length : 16 Pages
Period : 2001-2010
Pub Date : 2010
Teaching Note : Not Available
Organization : -
Industry : BPO / KPO
Countries : Russia

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

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Excerpts

Background Note

The history of outsourcing legal work to India dates back to 1995, when US-based Bickel & Brewer (B&B) set up a subsidiary in Hyderabad, Andhra Pradesh. According to Bill Brewer (Brewer), co-founder and managing director, B&B, the idea to set up a subsidiary was born during a conversation he had had with a relative C S Prasada Rao (Rao)...

Legal Process Outsourcing

The process of LPO in India usually involved establishing a communication link with the law firms and attorneys in the US and the UK.

The foreign law firms outsourced the legal work to an LPO in India. The communication took place through dedicated e-mails, the Internet, and phone lines...

Reasons for Outsourcing

While India had dominated the BPO and KPO industries, it remained well behind in offering legal services until law firms and their clients in the West began to feel that outsourcing of legal work would help them save on time and costs...

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