Infosys' Global Delivery Model
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The Global Delivery Model
Nandan Nilekani, President, CEO and Managing Director of Infosys, commented, "The work can be moved anywhere. This allows for a degree of freedom in the way a business is conducted. The work can be moved depending on where it would be cheaper to do so, or to a place that has unutilized capacity, or special skills. This is the kind of innovation (GDM) for which we are taking credit for."...
In 2003, Infosys launched GDM Plus, an enhanced service delivery model, a combination of more services and excellence in execution. Infosys defined GDM Plus as an integrated delivery model that encompassed vertical solutions, expanded vertical footprint and execution excellence. According to Infosys, GDM Plus was its strategic response to changing market conditions and the competitive landscape to deliver high volumes to customers. Execution excellence was to be achieved through business solutions, technology, domain expertise, quality, operational efficiency and people development...
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