PfizerWorks: New Outsourcing Model to Improve Employee Productivity
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"Pfizer pays me not to work tactically but to work strategically." 1
- David Cain, executive director for global engineering, Pfizer, Inc., in 2009.
"Our Harvard MBA staff was spending a lot of time doing 'support' work, not their actual jobs… These are people we hired to develop strategies and innovate. Instead, they were Googling and making PowerPoints."2
- Jordan Cohen, senior director of organizational effectiveness, Pfizer, Inc., in 2008.
"Pfizer has adopted an innovative program called Office of the Future (or OOF) which allows employees to selectively outsource so-called "scut work" to two firms in India, for a price. The benefits to Pfizer people? Shorter turnaround times for projects, more consistent handling of tasks and of course time saved for higher value added work."3
- Rita Gunther McGrath4, author, consultant and speaker, in 2008.
1] Jena McGregor, "Outsourcing Tasks Instead of
Jobs," www.businessweek.com, March 12, 2009.
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