Add to Favorites | Free Email Alerts | Invite a Friend | Contact Us | Sitemap

Case Studies and Management Resources

Asia's Most Popular Collection of Management Case Studies

Hospitality Case Studies | Case Study in Business, Management, Operations, Strategies Case Studies
Custom Search

Industry Specific Case Studies


Case Studies

Pricing Information
How to Order

Case Title Buy Case Teaching Note
Hospitality Case Study | Employee Training & Development at Ritz-Carlton: Fostering an Exceptional Customer Service Culture Case Study | Industry Wise Case Studies Employee Training & Development at Ritz-Carlton: Fostering an Exceptional Customer Service Culture
Indian Hotels: Ajit Kerkar Controversy Available
The Hotel Corporation of India Story Available
The Taj People Philosophy and Star System
Human Resource Management - Best Practices at Marriott International
Ritz-Carlton's Human Resource Management Practices and Work Culture: The Foundation of an Exceptional Service Organization
Four Seasons Hotels Inc.`s HR Practices: Fostering a Strong Customer Service Culture
Marriott's Customer - Focused E- Business Strategy
MS Oberoi and His Legacy
Avant Garden: Exploring Possibilities for Improving Revenue Management
Customer Service at Ritz-Carlton
The Oberoi Group of Hotels - Co-Branding and Re-Branding of the Trident Brand
Marriott International's 'Spirit to Preserve' Campaign: Opting for a Green Supply Chain
Customer Focused e-Business Strategy at Marriot International


Working Hours / List of Holidays

Please note that Indian Standard Time (IST) is 5.30 hours ahead of GMT. Our working hours are 9.00 a.m to 6.00 p.m IST. We work five days a week (Monday - Friday). Our offices are closed on saturday, sunday of every month, and on the following holidays:

Date (DD-MM-YY)



 New Year Day




 Republic Day


 Vinayaka Chaturthi


 Gandhi Jayanthi


 Vijaya Dasami



In September and October the following Saturdays will be working days in lieu of the following holidays:


 in lieu of 18-Sep-2015


 in lieu of 23-Oct-2015

Industry Wise Case Studies

Auto and Ancillaries
Banking & Financial Services
Consulting Services
Consumer Electronics
Education, Training, and Development
Energy and Natural Resources
Engineering, Construction, and Real Estate
More Industry Wise Case Studies >>

Case Related Links

Detailed Subject-wise Listing
Company-wise Listing
Case Study Method
Best Selling Case Studies
Prize Winning Case Studies
ICMR Cases Used in Textbooks
Institutions Using ICMR Cases

Contact us:
IBS Center for Management Research (ICMR),
IFHE Campus, Donthanapally,
Sankarapally Road, Hyderabad-501 504,
Andhra Pradesh, INDIA.
Ph: +91- 8417- 236667,

Copyright © 2012 IBS Center for Management Research.
All rights reserved.