Human Resource Management - Best Practices at Marriott International
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To download Human Resource Management - Best Practices at Marriott
International case study
(Case Code: HROB064) click on the button below, and select the case from the list of available cases:
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Please note:
This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.
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Case Details: |
Price: |
| Case Code |
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HROB064 |
For delivery in electronic format: Rs. 500;
For delivery through courier (within India): Rs. 500 + Rs. 25 for Shipping & Handling Charges
Themes
HR Best Practices |
| Case Length |
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18 Pages |
| Period |
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1997-2004 |
| Pub Date |
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2004 |
| Teaching Note |
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Not Available |
| Organization |
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Marriott International |
| Industry |
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Hospitality |
| Countries |
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USA |
Abstract:
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The case examines Marriott International's (Marriott) various innovative HR
practices, which earned it the reputation of being 'the best place to work' in
the hospitality industry. It describes Marriott's 'Spirit to Serve' culture and
the company's HR philosophy which guided its various HR initiatives. The case
gives an overview of the best practices employed by the company in the
recruitment, selection, training and development of employees. It also details
the employee retention strategies and grievance redressal system at Marriott.
Finally, the case reviews the benefits reaped by the company because of its
employee friendly HR practices.
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Issues:
» Understand the role of an organizational philosophy and culture in the
development of human resource policies in a multinational organization
» Get insights into the HR best practices of a large global service organization
» Understand the role of employee development programs for retaining employees
and improving organizational productivity
» Appreciate the benefits that accrue to an organization through the use of
employee-friendly policies
Contents:
Key Words:
Marriott International, Manpower Planning, Recruitment,
Selection, Training and Development, Employee Retention,
Grievance Redressal , HR in Service Industry, Spirit to Serve
and People First Philosophy
The Spirit to Serve
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