Diversity Training at Toys "R" Us, Inc
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(Case Code: HROB080) click on the button below, and select the case from the list of available cases:
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Please note:
This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.
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Case Details: |
Price: |
| Case Code |
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HROB080 |
For delivery in electronic format: Rs. 200;
For delivery through courier (within India): Rs. 200 + Shipping & Handling Charges extra
Themes--- |
| Case Length |
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8 Pages |
| Period |
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1998 |
| Pub. Date |
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2006 |
| Teaching Note |
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Not Available |
| Organization |
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Toys "R" US, Inc. |
| Industry |
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Toys |
| Countries |
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USA |
Abstract:
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Toys "R" Us, Inc. is a major retailer of toys and children's merchandise
and has stores spread across the world.
This case deals primarily with
the implementation of a diversity training program at Toys "R" Us.
It
gives an account of the different stages of the program, and includes a
discussion of the factors that necessitated the introduction of the
program.
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Issues:
» To provide an introduction to diversity training
» To provide insights into the components of diversity training and
their implementation
» To understand the growing need for diversity training in multi-ethnic
countries like the US
Contents:
Keywords:
Diversity Training, Workforce diversity, LIFO, Communication, Demographics,
Culture, NAACP, Discrimination, Ethnic Minorities
Diversity Training At Toys "R" Us, Inc
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