'Employees First, Customers Second': Wegmans' Work Culture
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To download 'Employees First, Customers Second': Wegmans' Work Culture case study
(Case Code: HROB095) click on the button below, and select the case from the list of available cases:
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Please note:
This case study was compiled from generalized experience of the
authors, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.
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Case Details:
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Price: |
| Case Code |
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HROB095 |
For delivery in electronic format: Rs. 300;
For delivery through courier (within India): Rs. 300 + Rs. 25 for Shipping & Handling ChargesThemes
organizational culture |
| Case Length |
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13 Pages |
| Period |
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1916-2007 |
| Pub Date |
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2007 |
| Teaching Note |
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Not Available |
| Organization |
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Wegmans Food Markets Inc. |
| Industry |
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Retail |
| Countries |
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The US |
Abstract:
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Wegmans was consistently voted as one of the best companies to work for in the
US by several independent sources. It was also one of the rare companies in the
retail sector that had a relatively low voluntary attrition rate (seven percent
for full time employees).
This case examines the elements of Wegmans'work culture, and how they
contributed to making Wegmans a great place to work. It discusses the steps that
the company took to ensure that employee engagement remained high and the
culture stayed strong. The case concludes with a commentary on Wegmans'future
prospects, and whether there is any danger of the culture becoming diluted in
the future.
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Issues:
» To study the organizational culture of a retail company that was consistently
voted as one of the Best Companies to Work For in the US
» To examine the various elements of the company's culture, and to understand
how they contributed to keeping employees happy and attrition low
» To analyze the factors that contribute to creating and sustaining a strong
organizational culture
» To understand the importance of keeping employee engagement high, and to study
the steps taken to that end by the company in focus.
» To study the issues related to the continuity of organizational culture and
the steps that companies can take to ensure that their culture remains constant
as they grow
Contents:
Key Words:
Wegmans , Retail industry, Organizational culture, Voluntary
attrition, Employee engagement, Employees first, Customers
second, Meeting in a Box, Employee empowerment, Shared vision,
Employee Benefits , Storytelling
An Employee-Friendly Company
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