Human Resource Management - Best Practices at the FedEx Corporation
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Case Details:
Case Code : HROB034
Case Length : 15 Pages
Period : 1998 - 2002
Pub Date : 2003
Teaching Note :Not Available
Organization : FedEx Corporation
Industry : Logistics
Countries : USA
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Excerpts Contd...
Employee Communication and Performance Appraisal
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At FedEx, two-way communication between the management and the employees was
encouraged. The employees were allowed to freely express their opinions about
management's policies.
The company also devised mechanism to address and resolve employee grievances,
apart from employing a formal communication system to inform employees about the
major events taking place in the company. The employee communication programs
implemented by FedEx included the SFA program, Guaranteed Fair Treatment
Procedure (GFTP) and Open Door Policy (ODP).
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Employee Retention
Employee retention was a significant aspect of FedEx's HR policy. Commenting
on the significance of retaining the employees, McMahan said, "In our
competitive marketplace, employee loyalty tends to be low. If employees
don't like their jobs, they simply walk across the street and find a new
one. It's important to keep your people happy and to create an environment
where they want to stay."...
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The Benefits Reaped
Over the years, FedEx developed several innovative HR programs that
served as a benchmark for many organizations, particularly in the
service industry. These programs not only yielded financial benefits
for FedEx (through improved employee productivity levels), they also
enhanced the reputation of the company as an employee-friendly,
service-oriented organization. FedEx's employee-friendly policies
resulted in very low turnover rate. In 2000, the turnover rate was
estimated to be below 6%, while the industry average was 20%... |
Exhibits
Exhibit I: 'People-Service-Profit' Philosophy at Fedex
Exhibit II: The Hire Orientation Kit
Exhibit III: The Leadership Evaluation and Awareness Process
Exhibit IV: Key Questions Asked in the SFA Program
(Pertaining to the Employees' Boss)
Exhibit V: The Statistical Quality Indicators
Exhibit VI: Rewards and Recognitions Program at Fedex
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