Human Resource Management: Best Practices in Infosys Technologies

 
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Case Details:

Case Code : HROB090
Case Length : 24 Pages
Period : 1995-2006
Organization : Infosys Technologies
Pub Date : 2006
Teaching Note :Not Available
Countries : India/Global
Industry : Software

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.



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Excerpts Contd...

Infosys Leadership Institute

The Infosys Leadership Institute (ILI) was set up in 2001 to nurture future leaders in the company and to effectively manage the exceptional growth that the company was experiencing. At the Institute, the executives were groomed to handle the changes in the external and internal environment...

Performance Appraisal

The first step toward carrying out performance appraisal at Infosys was the evaluation of personal skills for the tasks assigned to an employee during the period of appraisal. To evaluate the performance, different criteria like timeliness, quality of work carried out by the employee, customer satisfaction, peer satisfaction, and business potential, were considered. The personal skills of the employees were also evaluated based on their learning and analytical ability, communication skills, decision making, change management, and planning and organizing skills. Each of these criteria was measured on a scale of 1 to 5 (with 1 signifying above the expected performance level and 5 below the expected performance level).

Human Resource and Organization Behavior | Case Study in Management, Operations, Strategies, Human Resource and Organization Behavior, Case Studies

The Culture

Infosys tried to preserve the attributes of a small company and worked in small groups, with decision-making remaining with those who were knowledgeable about particular processes. The managers played the role of mentors and used their experience to guide their team members...

The Challenges

With the IT industry growing at a rapid pace, Infosys planned to recruit around 25,000 people in the financial year 2006-07, in order to maintain its growth. Though it had started hiring its workforce globally, it mainly recruited engineering graduates from India. If the industry continued to grow at a similar pace, analysts opined that companies like Infosys would not be able to find enough people, especially with several multinationals entering India and recruiting aggressively. To address this issue, Infosys started recruiting science graduates with a mathematics background to create an alternate talent pool...

Exhibits

Exhibit I: Best Companies to Work for in India (2001-05)
Exhibit II: Infosys - Awards and Recognition
Exhibit III: Infosys - Number of Employees (1995-2006)
Exhibit IV: Infosys - Other Recruitment Programs
Exhibit V: Infosys - Five Year Financial Highlights (US GAAP)
Exhibit VI: Infosys Fresh Recruits Training - Best Practices
Exhibit VII: Project Management: Behavioral and Technical Competencies
Exhibit VIII: Infosys - The Nine Pillars
Exhibit IX: Retention Levels (2006)

 

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