Infosys Role and Career Enhancement: A People Strategy or Fall from Grace?

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Excerpts

Infosys was incorporated as Infosys Consultants Private Limited in 1981 by N. R. Narayana Murthy (Murthy) and some other software professionals... What is iRace? Infosys wanted to come up with a role-based career structure that fitted in with its business requirements and the needs of its employees. Its objective was to align the career structure with the organization's business imperatives, organizational philosophy, and the aspirations of its employees...

Experts were of the opinion that Infosys's stand was reflective of the changing HR dynamics in the Indian IT industry itself. They pointed out that earlier, the game had been all about hiring in large numbers and this had given rise to jokes such as 'trespassers will be recruited'...

Ravichandar cautioned that the entire exercise represented a massive change in the mindset for the employees, which could be disruptive for organizational harmony. Hence, the success of policies like iRace depended a great deal on how they were designed and executed...

Regarding what seemed to have gone wrong with the iRace initiative, Pai remarked, "We were trying to introduce a deep domain-centric system in the organization. But we have realized that there were some communication issues...

Exhibit I: Timeline on the Important Milestones at Infosys
Exhibit II: Financial Snapshot of Infosys Technologies.
Exhibit III: Human Resources Awards Won by Infosys
Exhibit IV: Employee Composition at Infosys
Exhibit V: Employee Strength at Infosys Over the Years
Exhibit VI: Attrition at Infosys
Exhibit VII: Posters on the walls of an IT University

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