Managing Attrition in the Indian Information Technology Industry
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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.
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"Our assets walk out of the door each evening. We have to make sure that they come back the next morning."
- N R Narayana Murthy, Chairman and Chief Mentor, Infosys Technologies Limited in 2005.1
Handling the menace of attrition was therefore very important to IT companies. Attrition affected the quality of service and also led to higher Training & Development expenditure, affecting the overall performance of the organization. IT companies in India were taking steps to counter the rising levels of attrition.
1] R. Subramanium, "Infy stresses more on human
assets", www.economictimes.com, May 22, 2005.
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