Performance Management and Reward Systems at Scottrade Inc.

            
 
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Case Details:

Case Code: HROB135
Case Length: 22 Pages
Period: 2007-2010
Organization: Scottrade, Inc.
Pub Date: 2010
Teaching Note: Not Available
Countries: US
Industry: Financial Services / Online Brokerage

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Human Resource and Organization Behavior | Case Study in Management, Operations, Strategies, Human Resource and Organization Behavior, Case Studies

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.



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Excerpts Contd...

Rewards and Recognition Program

In addition to providing a competitive compensation package and a quarterly bonus program that was linked to the review process of its employees, Scottrade had various reward programs that reflected the passion of its employees (Refer to Exhibit IV for benefit packages at Scottrade)...

Results

Analysts noted that Scottrade had been performing well since its inception. A combination of online access and its local branch model had enabled the company to deliver a high level of customer satisfaction and had resulted in stiff growth in its customer base, according to industry observers...

Human Resource and Organization Behavior | Case Study in Management, Operations, Strategies, Human Resource and Organization Behavior, Case Studies

Decisions to be Made

Scottrade had depended on generating earnings through trading commissions at a time when other rivals had progressed into areas such as investment advice and banking. According to a report in 2005, the firm had 11.5% of the overall market...

Exhibits

Exhibit I: Detailed Comparison of Scottrade and its Competitors
Exhibit II: Some HR Statistics
Exhibit III: NICE SmartCenter
Exhibit IV: Benefits Package at Scottrade
Exhibit V: Diversity at Scottrade
Exhibit VI: Employee involvement in the rewards system
Exhibit VII: Business Awards Received by Scottrade
Exhibit VIII: Human Resources Awards Received by Scottrade
Exhibit IX: 2010 Ranking of the Best Places to Work

 

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