ERP Implementation Failure at HP

Case Studies | Case Study in Business, Management, Operations, Strategies Case Studies

ICMR HOME | Case Studies Collection

Case Details:

Case Code : ITSY045
Case Length : 16 Pages
Period : 1998 - 2005
Pub Date : 2005
Teaching Note :Not Available
Organization : Hewlett Packard, HP
Industry : Information Technology, Hardware
Countries : United States

To download ERP Implementation Failure at HP case study (Case Code: ITSY045) click on the button below, and select the case from the list of available cases: 

IT and Systems Case Studies | Case Study in Management, Operations, Strategies, Business Ethics, Case Studies

For delivery in electronic format: Rs. 500;
For delivery through courier (within India): Rs. 500 + Rs. 25 for Shipping & Handling Charges

IT & Systems Case Studies Collection
IT and Systems Short Case Studies
View Detailed Pricing Info
How To Order This Case
Business Case Studies
Case Studies by Area
Case Studies by Industry
Case Studies by Company

Custom Search

Please note:

This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

Chat with us

Strategic Management Formulation, Implementation, & Control, 12e

Please leave your feedback

Leave Your Feedback

ICMR India ICMR India ICMR India ICMR India RSS Feed

<< Previous

Introduction Contd...

Industry analysts raised questions as to HP's credibility as a consultant for SAP ERP implementations. In the role of a consultant, HP's primary responsibility was to prevent exactly such execution problems on which it had faltered.

Its "Adaptive Enterprise" concept focused on the use of IT to help companies adapt to change in a quick and effective way (Refer Exhibit I for details). The failure demonstrated the adverse financial and business impact of poor ERP implementation for an IT company, especially if it took on the role of a consultant for implementations. HP conducted an internal investigation to review the causes of failure of the ERP project.

IT and Systems Case Studies | Case Study in Management, Operations, Strategies, IT and Systems, Case Studies

The report revealed that the major problem did not relate to SAP4 software but to execution related issues.

It was found that the technical glitches were small but the contingency planning for the ERP project implementation had left many issues unaddressed.

HP claimed that the data modeling problems between the new SAP software and the legacy system involved were of a minor nature, and it did not hold SAP responsible for the failure.

Commenting on the debacle, Joshua Greenbaum, Consultant at Enterprise Applications Consulting, California, said, "It's surprising that good software could take a company down like this. It doesn't get more embarrassing than that."5...

Excerpts >>

4] SAP is an acronymn for Systems Applications Products. It is the biggest European software company headquartered in Germany. It had revenues of Euro 9.76 bn and profits of Euro 1.70 bn in fiscal 2004.

5] Marc L. Songini, HP Puts Part of the Blame on SAP Migration, Computerworld, August 16, 2004.

Custom Search

Marketing Financial Products
ICMR Textbooks Collection

Case Studies in Finance Volume-IV

Case Volumes Collection

Case Studies in Finance Vol III

Case Studies in Finance Vol III
e-Book on Case Studies in Finance

Case Study Volumes Collection


Case Studies Links:- Case Studies, Short Case Studies, Simplified Case Studies.

Other Case Studies:- Multimedia Case Studies, Cases in Other Languages.

Business Reports Link:- Business Reports.

Books:- Textbooks, Work Books, Case Study Volumes.