Dell.com's Managing the Electronic Supply Chain Effectively

  
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Please note:

This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

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Case Details:

Price:
Case Code : ITSY012 For delivery in electronic format: Rs. 300;
For delivery through courier (within India): Rs. 300 + Rs. 25 for Shipping & Handling Charges

Themes

e-Supply Chain Management
Case Length : 09 Pages
Period : 1996-2001
Pub Date : 2002
Teaching Note : Available
Organization : Dell
Industry : Computers and Information Technology
Countries : USA

Abstract:

The case study 'Dell.com's IT architecture' discusses the hardware and software infrastructure of DELL's website.

It also shows how the website benefited DELL's customers and suppliers and brought considerable cost savings for the company.

Issues:

»  Need for the development of an e-commerce-enabled website.

»  Architecture of an e-commerce-enabled website and the problems faced by Dell.

Contents:

  Page No.
Background Note 1
The Technology 2
Taking Care of Customers 4
Taking Care of Suppliers 5
The Future 6
Exhibits 8

Keywords:

Dell.com, IT architecture, hardware, software, infrastructure, DELL, website, website, benefited, customers, suppliers, cost savings.

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