Knowledge Management Initiatives at British Petroleum

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Please note:

This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

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Case Details:			Price:
Case Code	:	ITSY026	For delivery in electronic format: Rs. 300; For delivery through courier (within India): Rs. 300 + Shipping & Handling Charges extra Themes Knowledge Management
Case Length	:	11 Pages
Period	:	1994 - 2002
Pub Date	:	2003
Teaching Note	:	Not Available
Organization	:	British Petroleum
Industry	:	Petroleum
Countries	:	UK

Abstract:

The case discusses the various knowledge management (KM) initiatives undertaken by the UK- based oil and gas exploration major British Petroleum Plc. (BP) in the 1990s. It describes in detail the Virtual Teamwork project started in late 1994; the Knowledge Management team established in 1997; and the application of KM tools for reducing the emission of harmful gases like carbon dioxide and methane in the late 1990s. The case also describes the various KM tools used by BP including Peer Assist, BP Connect, After Action Review and Retrospect. The benefits reaped by BP through the above KM initiatives and the challenges faced during the implementation process are discussed.

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Issues:

» To understand the KM tools and techniques adopted by a company successful in its KM initiatives

Keywords:

Knowledge management, KM, UK, based, oil and gas, exploration, British Petroleum Plc., BP, 1990, Virtual Teamwork, 1994, 1997, KM tools, emission, carbon dioxide, methane, 1990, Peer Assist, BP Connect, After Action Review, Retrospect

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