JP Morgan Chase-IBM - The Outsourcing Journey

            
 
Case Studies | Case Study in Business, Management, Operations, Strategies Case Studies

ICMR HOME | Case Studies Collection

To download JP Morgan Chase-IBM - The Outsourcing Journey  case study (Case Code: ITSY047) click on the button below, and select the case from the list of available cases:

IT and Systems Case Studies | Case Study in Management, Operations, Strategies, Business Ethics, Case Studies

IT & Systems Case Studies Collection
IT and Systems Short Case Studies
View Detailed Pricing Info
How To Order This Case
Business Case Studies
Case Studies by Area
Case Studies by Industry
Case Studies by Company

Custom Search



Please note:

This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.



Chat with us

Strategic Management Formulation, Implementation, & Control, 12e

Please leave your feedback

Leave Your Feedback

ICMR India ICMR India ICMR India ICMR India RSS Feed

Case Details:

Price:

Case Code : ITSY047 For delivery in electronic format: Rs. 400;
For delivery through courier (within India): Rs. 400 + Rs. 25 for Shipping & Handling Charges

Themes

-
Case Length : 12 Pages
Period : 1999-2005
Pub Date : 2005
Teaching Note : Not Available
Organization : JP Morgan Chase
Industry : Financial Services
Countries : US

Abstract:

The case discusses the IT outsourcing strategy of JP Morgan Chase, a leading financial services provider in the US. It explains how IT was managed in-house at JP Morgan before the bank's merger with Chase Manhattan. It details the circumstances under which the decision to outsource IT management to IBM was taken and the expected benefits from this deal. The case then describes how the merger of JP Morgan Chase with Bank One led in the cancellation of the outsourcing contract. Finally, the rationale behind the cancellation of the contract and its impact on both the parties is also presented. This case highlights the problems associated with IT outsourcing and compares it with in-house IT management.

IT and Systems Case Studies | Case Study in Management, Operations, Strategies, IT and Systems, Case Studies

Issues:

Analyze the issues pertaining to technology management in a large financial services company.

Understand how IT integration is achieved after a merger.

Examine the reasons why organizations outsource IT infrastructure management and how the process is managed.

Appreciate the advantages and disadvantages associated with outsourced and in-house management of technology infrastructure.

Contents:

  Page No.
Introduction 1
Background Note 2
Technology Management 3
Outsourcing to IBM 5
Merger with Bank One 6
Cancelling the Deal 7
Implications for IBM 8
Exhibits 9

Keywords:

JP-Morgan Chase, IT Outsourcing, Business Process Outsourcing, Outsourcing Problems, IBM On Demand Computing, IT-BusinessIntegration, Technology Management, Technology Procurement Project, IT Infrastructure Consolidation, Organizational Transformation, Offshoring, Technology Council, IT Strategy

JP Morgan Chase-IBM - The Outsourcing Journey - Next Page>>


Custom Search





Marketing Financial Products
ICMR Textbooks Collection

Case Studies in Finance Volume-IV

Case Volumes Collection

Case Studies in Finance Vol III

Case Studies in Finance Vol III
e-Book on Case Studies in Finance

Case Study Volumes Collection


 

Case Studies Links:- Case Studies, Short Case Studies, Simplified Case Studies.

Other Case Studies:- Multimedia Case Studies, Cases in Other Languages.

Business Reports Link:- Business Reports.

Books:- Textbooks, Work Books, Case Study Volumes.