Knowledge Management Initiatives at TCS
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Please note:
This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.
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Case Details: |
Price: |
| Case Code |
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ITSY053 |
For delivery in electronic format: Rs.
400;
For delivery through courier (within India): Rs. 400 + Shipping & Handling Charges extraThemes
Knowledge Management |
| Case Length |
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20 Pages |
| Period |
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1998-2005 |
| Pub Date |
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2005 |
| Teaching Note |
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Not Available |
| Organization |
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Tata
Consultancy Services |
| Industry |
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Information Technology and Related Services |
| Countries
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India |
Abstract:
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The case examines knowledge management (KM) practices of TCS.
Managing knowledge is of prime importance in the present information age,
especially for companies like TCS which depend heavily on knowledge for their
existence and growth. The expertise TCS has gained over the years was put into
optimal use through its KM initiatives. TCS was renowned for its 'Web of
Participation' structure which combined industry practices with service
practices. The KM initiatives of TCS were appreciated by Most Admired Knowledge
Enterprises (MAKE) survey, which placed the company among Asia's most admired
knowledge enterprises.
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Issues:
» KM implementation at TCS.
» Organizational Learning at TCS.
» Culture of TCS promoting KM.
Contents:
Keywords:
Tata Consultancy Services, Knowledge management, Knowledge sharing, Organizational Learning, Intellectual Capital, Corporate Groupware, KBases, Organizational structure, Ultimatix, Organizational culture, 'Web of Participation' structure, KM Maturity model, 5iKM3 model
Driven by Knowledge
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