District of Columbia: Harnessing the Power of Information and Communication Technology to Enable Good Governance
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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.
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In 2007, Adrian M. Fenty (Fenty) became the
Mayor of DC. Fenty's aim was to redesign the DC municipal
administration by making it more receptive to citizen's needs.
He wanted to simplify government services that usually involve
complex procedures and multiple agencies. In May 2007, Fenty
appointed Vivek Kundra (Kundra) as the Chief Technology Officer
(CTO) of DC. Kundra's responsibility was to decide on the
technology investments and how these investments could be
leveraged to benefit the citizens. The case discusses the
various IT initiatives implemented under the leadership of
Kundra in government agencies, police department, district
school system, libraries and health department.
» Understand the importance of an e-governance system and how information and
communication technology can be used to enable good governance.
Information Technology, Digital Democracy, e-governance, Digital Public Square, OCTO, Stock Market Model, Data catalogs, DC Web portal, Data feeds, Apps for Democracy, DC-Net, Citywide Data Warehouse, CapStat Website, Vivek Kundra, DC Public Schools (DCPS), Transparency, DCpedia, Technological initiatives, Cloud Computing
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