The New 'Indian' Airlines
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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.
On May 28, 1953, the GoI enacted the Air Corporations Act, and nationalized the nine airlines companies then operating, namely, Airways-India, Deccan Airways, Himalayan Aviation, Air India, Indian National Airways, Bharat Airways, Airservices of India, Kalinga Airways and Tata Airlines.
From Old to New
During 2002-2005, IA took up 'a series of long-term and short-term actions' aimed at improving the quality of services it provided...
Utilizing IT: In 2000, IA hosted a new website www.indian-airlines.com through which passengers could gain online access to seat availability status, schedule information and frequent flyer mileage status...
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