Abstract

The case ‘gives an overview of the factory delivery program for Mercedes M-Class Sports Utility Vehicles of MBUSI. The program was designed and implemented with IBM Global Services as the consultants. The case deals with the features of the web based solution for factory delivery, the problems in implementing the solution and also the benefits MBUSI derived from the implementation of the FDRS.

Learning Objectives

The case is structured to achieve the following Learning Objectives:

• Web-Based Solution for FDRS program.

Keywords

Factory delivery program, Mercedes, M-Class, Sports Utility Vehicles, MBUSI, IBM Global Services, web based solution, factory delivery, solution, FDRS