Privacy Policy
At IBS Center for Management Research (ICMR India) / IBS Case Research Center (IBS CRC), accessible from https://www.icmrindia.org, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by ICMR and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in ICMR. This policy is not applicable to any information collected offline or via channels other than this website.
Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
Information we collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you proced with our product buying activities, we may ask for your contact information, including items such as name, collegae/institution/company name, address, email address, and telephone number.
How we use your information
We use the information we collect in various ways, including to:
- Provide, operate, and maintain our website
- Improve, personalize, and expand our website
- Understand and analyze how you use our website
- Develop new products, services, features, and functionality
- Track purchases, confirm purchases and deliver the products
- Communicate with you to provide you with updates and other information relating to the website, and for marketing and promotional purposes
- Allow you to participate in interactive features of our service, when you choose to do so
- Send you emails
- Find and prevent fraud
Log Files
ICMR follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.
Cookies
Like any other website, icmrindia uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.
Google DoubleClick DART Cookie
Google is one of a third-party vendor on our site. It also uses cookies, known as DART cookies, to serve ads to our site visitors. However, visitors may choose to decline the use of DART cookies by visiting the Google ad and content network Privacy Policy at the following URL – https://policies.google.com/technologies/ads
Disclosure of your information
We may disclose your personal information to third parties in circumstances where we are under a duty to disclose or share your personal data in order to comply with any legal obligation, applicable law, regulation, legal process or governmental request; detect, prevent or otherwise address fraud, security or technical issues; or protect the rights, property or safety of us, our users or others; or in order to enforce or apply our Website terms of use or terms and conditions of supply and other agreements;. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Links to other websites
Our Website, may, from time to time, contain links to and from other websites.
If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.
Please check these policies before you submit any personal data to these websites.
Information Protection
To prevent unauthorized access, maintain data accuracy and ensure the appropriate use of information we gather about you, we have taken commercially reasonable steps to protect the information. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure.
Shipping Policy (Digital Delivery)
At IBS Center for Management Research (ICMR India) / IBS Case Research Center (IBS CRC), all products are available in digital form and delivered electronically (online).
For digital products, no physical shipping or courier delivery is involved.
Method of Delivery
All case studies, and supplementary materials (if any) purchased through the website can be downloaded through the website (user dashboard or account access).
Delivery Timeframe
Delivery timelines may vary depending on the product type and order processing requirements.
- Instant Delivery:Digital products are delivered automatically immediately after successful payment confirmation.
- Manual Delivery:In certain cases, orders may require manual verification or processing. Such orders will normally be delivered within 48 hours or two (2) working days from the time of payment confirmation.
- Custom or Special Orders:Requests involving customization, institutional licensing, bulk orders, or special academic requirements may require additional processing time.
Access Requirements
To successfully receive and access purchased digital materials, customers must ensure the following:
- A valid and active email address is provided at the time of purchase
- Access to a stable internet connection
- Availability of a modern web browser (such as Chrome, Firefox, Edge, or Safari)
- Installation of PDF reader software or compatible document viewing software
- Secure access to login credentials or a user account, where applicable
Support and Troubleshooting
If you experience any issues such as:
- Payment completed but download link not received
- Download link not functioning properly
- Any other technical or access-related issue
📧 Email: casehelpdesk@ibsindia.org
📞 Phone: +91-9640901313 [Monday – Friday, 9.00 am to 6.00 pm, IST)
Upon verification of the transaction, our support team will make reasonable efforts to re-send the download link or provide alternative access to the purchased product.
Refund Policy for Digital Products
Due to the nature of digital products, which are intangible and may become immediately accessible upon purchase, all sales are generally considered final and non-refundable.
Refunds may only be considered under exceptional circumstances, such as:
- Duplicate payment
- Technical issues preventing access to the purchased content that cannot be resolved by our support team
Policy Updates
IBS Case Research Center reserves the right to modify or update this Digital Delivery / Shipping Policy at any time. Any changes will be posted on the website and will become effective immediately upon publication.
Contact
For any queries regarding the privacy policy, please write a mail to casehelpdesk@ibsindia.org