Abstract

When Steve Valdez went to a Bank of America branch to encash a check, he was denied service. The bank policy stipulated that if a person did not have an account with the bank s/he had to provide a thumbprint to have a check encashed. Valdez did not have a thumb but the bank still refused to serve him, citing bank

Learning Objectives

The case is structured to achieve the following Learning Objectives:

• Ethics
• Compliance
• and Policy

Keywords

Ethics, Policy, Compliance policy, Disciplinary action, KeyBank