To Test or Not to Test: A Dilemma in Indian BPO Firms
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Details
Case Code:
CLHR024
Case Length:
2
Period:
Pub Date:
2009
Teaching Note:
NO
Price (Rs):
200
Organization:
Not Applicable
Industry:
Technology & Communications
Country:
India
Themes:
Organizational Culture,Human Capital
Abstract
Indian BPOs were facing a peculiar problem. Alcoholism, substance abuse and promiscuity had become a part of the “BPO culture” and lifestyle. Organizations intended to curb such behavior with alcohol testing and HIV testing measures. Would this policy lead to discrimination, experts wondered.
Learning Objectives
The case is structured to achieve the following Learning Objectives:
- 0
Keywords
BPO, stress, burn out, India, alcoholism, substance abuse, workplace, HIV, HIV testing, alcohol testing, peer pressure, BPO culture, lifestyle, monitoring, discrimination, attrition rate