Abstract

This case is about a senior HR manager of a large textile company, who along with her team conducted a mass recruitment drive. The case gives basic facts and figures pertaining to the response time, time to fill the jobs, time to start, cost incurred on recruitment, acceptance rate, and quality of hires. The case should help the students in understanding the different recruitment indexes involved in the measurement of recruiter effectiveness. The case will also help students in understanding the recruiter effectiveness at face value or actual raw data result, overall average percentage of effectiveness, and weighted evaluation of recruiter effectiveness. Furthermore, with the limited time and budget allocated to the hiring exercise, the students as future managers should be able to calculate the key recruitment indexes and do the cost-benefit analysis.

Learning Objectives

The case is structured to achieve the following Learning Objectives:

• Understand the different indexes used to assess overall recruiter effectiveness.
• Learn the calculation of different indexes ranging from time to fill metrics to quality of new hires.
• Learn to calculate recruiter effectiveness at face value, overall average percentage of effectiveness, and weighted evaluation.

Keywords

Recruiter effectiveness; Response time; Time to start; Time to fill metrics; Cost per hire; Offer acceptance rate; Quality of hire; Face value method; Overall average percentage of effectiveness method; Weighted evaluation method