Abstract

Toys “R” Us, Inc. is a major retailer of toys and children’s merchandise and has stores spread across the world. This case deals primarily with the implementation of a diversity training program at Toys “R” Us. It gives an account of the different stages of the program, and includes a discussion of the factors that necessitated the introduction of the program.

Learning Objectives

The case is structured to achieve the following Learning Objectives:

• Provide an introduction to diversity training. Provide insights into the components of diversity training and their implementation. Understand the growing need for diversity training in multi-ethnic countries like the US.

Keywords

Diversity Training, Workforce diversity, LIFO, Communication, Demographics, Culture, NAACP, Discrimination, Ethnic Minorities