Indian Airline's HR Problems|Human Resource|Organization Behavior|Case Study|Case Studies

Indian Airline's HR Problems

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

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Case Details:


Case Code : HROB006 For delivery in electronic format: Rs. 200;
For delivery through courier (within India): Rs. 200 + Shipping & Handling Charges extra


HR Problems
Case Length : 07 Pages
Period : 1994-2001
Organization : Indian Airlines
Pub Date : 2001
Teaching Note : Available
Countries : India
Industry : Aviation and Airlines


The case 'Indian Airlines' HR problems', examines the causes of the HR problems faced by Indian Airlines. The case reveals how poor management and stubborn work force can drive a monopoly into losses. The case also throws light on other lapses such as poor canteen management and payment of excessive allowances.

The case is so structured as to enable students to understand why and how Indian Airlines was constantly plagued by HR problems. The students should be able to see how the pilots and other workers used arm-twisting tactics to get IA to agree to all their demands. The case also provides insights into how IA's lackadaisical handling of its HR problems contributed to the overall mess that the airline found itself in.

Human Resource and Organization Behavior | Case Study in Management, Operations, Strategies, Human Resource and Organization Behavior, Case Studies


Human Resource Management


  Page No.
Flying Low 1
Background Note 1
'Fighter' Pilots? 2
Troubled Skies 5


Indian Airlines, HR problems, Indian Airlines, poor management, stubborn work force, monopoly, losses, lapses, canteen management, payment, excessive, allowances, pilots, workers, arm-twisting, tactics, IA

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