Managing Change at United Parcel Service (UPS)

            
 
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Case Details:
Case Code : HROA002
Case Length : 14 pages
Period : 1907 - 2003
Pub Date : 2003
Teaching Note :Not Available
Organization : United Parcel Services UPS
Industry : Courier Service
Countries : Global

To download Managing Change at United Parcel Service (UPS) case study (Case Code: HROA002) click on the button below, and select the case from the list of available cases:

Human Resource and Organization Behavior | Case Study in Management, Operations, Strategies, Human Resource and Organization Behavior, Case Studies
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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.



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UPSer:...As you know, our company is experiencing a series of dynamic changes. We are, more than ever, questioning why and how we do everything associated with running our business. During this time, we have come to realize that many of the traditional processes we have become accustomed to need to change because they continue to increase our operating costs. We all need to admit to...shortcomings and then commit to becoming advocates for the change required to move to a much higher level.

- Kent Nelson, Former CEO1

Introduction

Atlanta based United Parcel Service (UPS), the largest package delivery company in the US, provided various specialized transportation and logistics services. In 2002, UPS transported more than 13 million packages and documents per business day throughout the US and to more than 200 countries and territories (2002 delivery volume was 3.4 billion packages and documents). It used a fleet of about 88,000 motor vehicles and more than 575 jet aircraft to serve about 1.8 million shipping customers per business day. During peak season- between Thanksgiving and Christmas, UPS delivered an average of 208 packages a second...

Human Resource and Organization Behavior | Case Study in Management, Operations, Strategies, Human Resource and Organization Behavior, Case Studies

Excerpts >>


1] Kathi Decker, Shara Engleman, Tony Petrucci, Shirley Robinson, “United Parcel Service and the Management of Change,” College of Business and Public Administration, University of Louisville.

 

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