Wipro's PCMM - Level 5 Certification

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Case Details:

Case Code : HROB010
Case Length : 10 Pages
Period : 1998 - 2001
Organization : Wipro
Pub Date : 2002
Teaching Note : Available
Countries : India
Industry : Information Technology

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

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"To us, PCMM Level 5 is not just another trophy, it is the way we run our business."

- Pratik Kumar, V.P. - Talent Engagement & Development, Wipro, in December 2001.

Background Note

Wipro, a part of the Indian software services major and Azim H Premji group of companies was established in 1945 and commenced operations in 1946. In 1947, the company set up an oil mill and hydrogenated cooking medium plant at Amalner in Maharashtra for manufacturing vegetable ghee, edible oil and laundry soap. In 1966, Azim Hasham Premji (Premji) took over Wipro and chartered an expansion plan for the company. This included diversification into manufacturing toiletries and baby care products.

Human Resource and Organization Behavior | Case Study in Management, Operations, Strategies, Human Resource and Organization Behavior, Case Studies

Wipro's turnover increased from Rs 40.82 million in 1965-66 to Rs 104.09 million in 1970-71. In the late 1970s, the company realized the potential of information technology and set up its own information technology outfit in Bangalore in 1982, under Ashok Narasimham, with a small team of professional R&D and marketing managers. Over the years, company set up various subsidiaries involved in various businesses (Refer Table I for Wipro's subsidiaries). Till the early 1980s, Wipro was well known for its computer hardware products.

After 1984, Wipro shifted its focus to software business and started offering offshore software solutions for global companies. The company's expertise and cost advantages over other companies made it very popular globally. After Wipro Infotech and Wipro Systems were merged in 1994, Wipro became the largest software exporter from India after TCS and Infosys Technologies.

Over the years, Wipro entered into various alliances with global IT majors (Refer Table II for Wipro's alliances).

By the end of the financial year 2000-01, Wipro had emerged as a Rs 31 billion company, offering a complete suite of IT infrastructure solutions, professional services, communication services and business solutions. It provided services in various sectors like telecom, healthcare, retail and systems software. Wipro's IT division had around 18,000 customers, 7,000 high-end systems across 190 locations and it also had a network of 180 business partners. The company had 14,000 employees, of which around 11,500 were employed in its IT division...

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