Genome and Generative AI: Revolutionizing Workforce Learning At Genpact

Case Code: HROB282
Case Length: 9 Pages
Period: 2019-2024
Pub Date: 2025
Teaching Note: Available

Price: Rs.300
Organization: Genpact
Industry: Technology & Communications
Countries: United States
Themes: Learning & Development, Employee Development

Abstract Case Intro 1 Case Intro 2 Excerpts

Introduction

Genpact, a US-based global professional services firm, launched AI Guru, a generative AI (GenAI) powered chatbot, in July 2023 to transform its employee learning and development. AI Guru was designed to provide its employees quick and seamless access to expert guidance. It provided personalized guidance and recommendations to the employees, thus addressing gaps in expertise..

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