Genome and Generative AI: Revolutionizing Workforce Learning At Genpact
| Case Code: HROB282 Case Length: 9 Pages Period: 2019-2024 Pub Date: 2025 Teaching Note: Available |
Price: Rs.300 Organization: Genpact Industry: Technology & Communications Countries: United States Themes: Learning & Development, Employee Development |
Abstract Case Intro 1 Case Intro 2 Excerpts
Excerpts
AI Guru to Supplement Master Gurus
With over 50,000 employees using the Genome platform, there was a dearth of Master Gurus to develop content and cater to queries from learners. To tackle the shortfall, Genpact rolled out a generative AI-powered chatbot, AI Guru, in part to replicate the expertise of these Master Gurus but also to reduce the time required of these gurus. The company launched AI Guru in July 2023 in collaboration with Microsoft..
Road Ahead
AI-driven learning offered a transformative solution for improving corporate training and development. By providing tailored, scalable, and interactive learning experiences, it had the potential to boost employee performance and drive better business results. However, it was important to address challenges such as high upfront costs, data privacy risks, resistance to new technologies, reduced human interaction, and the possibility of bias in AI systems..
Exhibits
Exhibit I: Employee Certification
Exhibit II: General Data Protection Regulation at Genpact
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