Internal Mobility Program at Amdocs: Managing Gen Z`s Expectations
| Case Code: HROB281 Case Length: 5 Pages Period: 2019-2024 Pub Date: 2025 Teaching Note: Available |
Price: Rs.300 Organization: Amdocs Industry: Technology & Communications Countries: United States Themes: HR Automation, Talent Management Change Management,Human Resource Planning |
Abstract Case Intro 1 Case Intro 2 Excerpts
Excerpts
Organization-Wide Rollout
In April 2023, Amdocs began to use artificial intelligence (AI) as part of Phase I of the Harmony program in collaboration with Eightfold AI based out of Santa Clara, California, in the US. “We looked at Eightfold from two angles: one is an overlay on the ATS as our skill repository, and two as the portal for opportunities the organization can offer internally to employees. Eightfold now acts as one portal to help us to consolidate everything so employees and candidates get a much better experience,” Jackoby said..
Data Privacy and Compliance
Amdocs prioritized data privacy and compliance when implementing AI in its talent management processes. Under the leadership of Myers, the company also put in place an AI policy to address concerns, particularly those regarding internal employee and external candidate data. As part of the proactive sourcing strategy, individuals who shared their details on CareerHub received a four-part email sequence informing them of the data privacy and compliance requirements and requesting their consent to the company’s privacy statement. Data from individuals who did not opt in within 45 days was purged..
Impact
Amdocs experienced significant improvements following the implementation of its talent intelligence platform. Internal mobility also saw a boost. Initially, the goal was simply to provide business units with visibility into their employees’ skills. However, the CareerHub platform also allowed Amdocs to track the projects of their employees and understand how the skills developed through those projects facilitated internal career progression. Myers highlighted the impact on internal mobility, stating..
Road Ahead
By prioritizing internal mobility and fostering a growth mindset, Amdocs created a highly engaged and future-ready workforce. Myers and Jackoby exemplified the talent-centric approach, demonstrating their commitment to creating opportunities for Amdocs employees and fostering a culture of growth and development..
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