Leadership Communication and Employee Layoffs

Leadership Communication and Employee Layoffs
Case Code: HROB231
Case Length: 09 Pages
Period: 2016-2022
Pub Date: 2023
Teaching Note: Available
Price: Rs.300
Organization: Better.com
Industry: Real Estate
Countries: United States
Themes: Leadership & Values, Leadership Style, Corporate Governance,Ethical Leadership
Leadership Communication and Employee Layoffs
Abstract Case Intro 1 Case Intro 2 Excerpts


On December 1, 2021, Vishal Garg (Garg), founder and CEO of mortgage and real estate startup Better HoldCo Inc., fired over 900 employees – 9 percent of its workforce – in the US and India via a Zoom call. “If you’re on this call, you are part of the unlucky group that is being laid off. Your employment here is terminated effective immediately.” He pointed to market efficiency, performance, and productivity as the main reasons behind the layoffs. Garg accused the employees of working only two hours a day, which he said, amounted to their stealing from their colleagues and customers by being unproductive. Better HoldCo Inc, which traded as Better Mortgage Corporation (Better), offered mortgage and insurance products to homeowners through its online platform Better.com..

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