ERP Implementation Failure at HP

Case Code: ITSY045 Case Length: 16 Pages Period: 1998 - 2005 Pub Date: 2005 Teaching Note: Not Available

Price: Rs.500 Organization: Hewlett Packard Industry: Information Technology, Hardware Countries: United States Themes: Information Technology,

Abstract Case Intro Excerpts

Abstract

The case gives a detailed account of the failure of an ERP migration project at the US-based HP, a leading computer hardware and information technology company. The case traces the history of ERP implementations at HP and presents the rationale behind the decision to migrate to a centralized ERP system. It details the circumstances that led to the ERP migration failure and also examines the damage control efforts made by the company. The case highlights the barriers to successful ERP migrations including project management issues, poor contingency planning and cultural issues. Finally, the case explores whether there are chances of re-occurrence of such failures within the company.

Issues

• Understand the rationale for implementing ERP software
• Study and analyze the problems faced in an ERP migration project
• Examine the reasons for ERP rollout failures
• Analyze the role of cultural issues in ERP implementation
• Critically examine the strategic impact of ERP implementation failures

Contents

Introduction
Background Note
The ERP Implementation
ERP Migration Failure
The Impact
The Learning
Exhibits

Keywords

Hewlett-Packard, Enterprise Resource Planning, ERP Migration Failure, Adaptive Enterprise, Centralized ERP System

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