ERP Implementation Failure at HP

ERP Implementation Failure at HP
Case Code: ITSY045
Case Length: 16 Pages
Period: 1998 - 2005
Pub Date: 2005
Teaching Note: Not Available
Price: Rs.500
Organization: Hewlett Packard
Industry: Information Technology, Hardware
Countries: United States
Themes: Information Technology,
ERP Implementation Failure at HP
Abstract Case Intro Excerpts


The case gives a detailed account of the failure of an ERP migration project at the US-based HP, a leading computer hardware and information technology company. The case traces the history of ERP implementations at HP and presents the rationale behind the decision to migrate to a centralized ERP system. It details the circumstances that led to the ERP migration failure and also examines the damage control efforts made by the company. The case highlights the barriers to successful ERP migrations including project management issues, poor contingency planning and cultural issues. Finally, the case explores whether there are chances of re-occurrence of such failures within the company.


  • Understand the rationale for implementing ERP software
  • Study and analyze the problems faced in an ERP migration project
  • Examine the reasons for ERP rollout failures
  • Analyze the role of cultural issues in ERP implementation
  • Critically examine the strategic impact of ERP implementation failures



Hewlett-Packard, Enterprise Resource Planning, ERP Migration Failure, Adaptive Enterprise, Centralized ERP System

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